Support

Common questions

I forgot my parent PIN

Sign out and sign back in with your account email, then set a new PIN from the grown-ups area. If you can't sign in, email us from the address on your account and we'll help.

How do I set a daily viewing limit?

Grown-ups area → Daily viewing time. Choose the minutes per day; the app winds down gently when the time is up. This control requires Starvia Premium.

How do I choose which categories my child sees?

Grown-ups area → Categories. Pick what each profile is allowed to browse and hide the rest. This control requires Starvia Premium.

How do I manage or cancel my subscription?

Subscriptions are billed by Apple. Open the Settings app → tap your name → Subscriptions → Starvia. You can also reach this from the grown-ups area under Manage subscription. Deleting the app does not cancel a subscription.

I subscribed but premium controls are still locked

Open the grown-ups area → Manage subscription and tap Restore purchases, making sure you're signed in with the same Apple ID used for the purchase. If it still doesn't unlock, email us with the date of purchase.

How do I delete my account and data?

Grown-ups area → Account → Delete account. This removes the account, every profile under it, your settings, and all watch history. You can also delete individual profiles or clear watch history separately.

A video won't play

Videos are streamed, so check the device's internet connection first. Occasionally a video is removed by its rights holder; if one stays broken, email us the title and we'll take it out of the catalogue.

Is Starvia safe for young children?

Every video is hand-picked. There's no open feed, no search of the wider internet, no comments, and no way to message anyone. Account, subscription and purchase screens sit behind a PIN only the grown-up knows. See our Privacy Policy for what we collect and why.